FAQ
Frequently Asked Questions
Products
Are your products cruelty-free?
Yes. Our products are not tested on animals.
Do your products contain fragrance?
No. Our products are free from added fragrance.
Which skin types are they suitable for?
Our products are formulated for all skin types. If you have sensitive skin, we recommend doing a patch test on a small area before first use.
Can I use your products during pregnancy or while breastfeeding?
Please consult your doctor before using any new skincare products during pregnancy or while breastfeeding.
Where can I find the full ingredient list?
The complete ingredient list (INCI) is available on each product page.
Using Your Routine
In what order should I use the products?
For the complete routine, apply in this order after cleansing:
1. Hydrating Toner to prep the skin
2. Caviar Serum to treat
3. Bifida Moisturizer to hydrate
How often should I use them?
All three products are designed for use morning and evening.
Can I use just one product instead of the full routine?
Yes. Each product works on its own, but they are designed to complement each other, so the full routine gives you the most complete care. Our Complete Radiance Set includes all three.
How long does one bottle last?
It depends on how much you use and how often. Using the recommended amount twice a day, each product is made to last through regular daily use.
When will I see results?
Every skin is different, so results vary from person to person. For the best results, use the products consistently every morning and evening.
Orders & Shipping
Where do you ship?
We ship across the United States, within Bulgaria, and to many countries in Europe, North America and Asia-Pacific, including Canada, the United Kingdom, Germany and Australia. Available shipping options and costs for your country are shown at checkout.
How long does it take to process my order?
Orders are typically processed within 1–2 business days. You will receive a shipping confirmation email with tracking information once your order ships. See our Shipping Policy for more details.
Can I cancel my order?
You can request a cancellation within 15 minutes of placing your order, as long as it has not been fulfilled. After that, contact us as soon as possible and we will do our best to help.
Returns
What is your return policy?
You can request a return within 30 days of receiving your order. For health and hygiene reasons, products must be unused, unopened and in their original packaging. If your item arrived damaged, defective or incorrect, please contact us and we will make it right. See our Refund Policy for full details.
Still have questions?
We are happy to help. Email us at Liorecare1@gmail.com or visit our Contact page.