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RETURN & REFUND POLICY

We want you to be happy with your Liore Care purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the product must be unused, unopened, and in its original packaging. You will also need your receipt or proof of purchase.

For health, hygiene, and safety reasons, we cannot accept returns of skincare or cosmetic products that have been opened, used, tested, or had their protective seal removed, unless the product arrived damaged, defective, or incorrect.

To request a return, contact us at Liorecare1@gmail.com before sending any product back.

If your return is approved, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, leaking, or you received the wrong product, contact us as soon as possible at Liorecare1@gmail.com.

Please include your order number and photographs of the product and packaging when possible so we can review the issue.

If we determine that the product arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund.

NON-RETURNABLE ITEMS

For health and hygiene reasons, opened or used skincare and cosmetic products cannot be returned.

We also cannot accept returns of gift cards or products marked as final sale.

If you are unsure whether your item is eligible for return, contact us at Liorecare1@gmail.com.

EXCHANGES

The fastest way to receive a different product is to return the eligible item and, once the return is accepted, place a new order for the desired product.

RETURN SHIPPING

Unless the product was damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error by Liore Care.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

CANCELLATIONS

Customers may request to cancel an order within 15 minutes of placing the order, provided the order has not yet been fulfilled.

After the 15-minute cancellation window has passed, please contact us at Liorecare1@gmail.com as soon as possible. We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.